Delivery Information & Charges

At Great Tiles, we want to make sure your tiles arrive safely, quickly, and at the best possible price. Because tiles are heavy and fragile, we work with leading transport partners to provide standard door-to-door and palletised shipping across the UK.

We aim to ship all orders within 24 hours of the order being taken to get your tiles to you as quickly as possible.

1. Our Delivery Charges

Order Type	Delivery Method	Est. Delivery Time	Cost
Sample Orders	Sent via Royal Mail or DPD (directly to your door)	2 - 3 Working Days	FREE
Tile Orders over £499	Pallet Courier Network (UK Mainland Only)	3 - 5 Working Days	FREE
Tile Orders under £499	Pallet Courier Network (UK Mainland Only)	3 - 5 Working Days	£49.00

2. Delivery & The "Kerbside" Rule

Tile deliveries are heavy! Because of this, our delivery terms might be a little different than your average online shopping order.

• Kerbside Delivery: Like most tile companies, our standard delivery is kerbside only. This means the driver will get the pallet as close to your property as safely possible via a tail-lift and hand pump truck, but they cannot carry the boxes into your house or garden.

• Access: You must let us know if a large delivery truck will struggle to reach your property (e.g., narrow lanes, low bridges, steep hills, gravel driveways, or tight turning circles).

• Timing: We strongly advise that you do not book your tiler or builder until your tiles have physically arrived and you have checked them. We cannot be held responsible for costs or fees incurred from delayed deliveries due to courier or transit issues.

3. Damages & Missing Items

Tiles are fragile, and while we pack them like fortresses, accidents can occasionally happen during transit. Don't panic—we will sort it out.

• The 48-Hour Window: Please inspect your delivery as soon as it arrives. You must report any damages, breakages, or shortages to our customer service team within 48 hours of delivery.

• Proof: To send out free replacements, we will need you to email us a quick photo of the damaged tiles inside or next to their original packaging.

• Note on Leftovers: A couple of broken edges might still be perfectly usable for the "cuts" your tiler needs to make during installation. We recommend setting these aside to use for cuts, which reduces overall project waste!

4. Still Have Questions?

Our team is here to help! Just give us a call on 01438 582928, email us @ customerservice@greattiles.co.uk or contact us on our Live Chat service if you have any further questions.